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Quality Model
Anova's Quality Model
REQUIREMENTS
Customer Satisfaction
Employee Satisfaction
Public Approval
MEASURES
On-Time Performance
Error-free Performance
Value/Price Ratio
Value/Cost Ratio
Outcome Based Quality Measures
IMPERATIVES
Customer Orientation (e.g.
Patient-Centered)
Human Resource Excellence
Process/System Leadership
Management Leadership
ANOVA’S Performance Improvement Definition:
Performance
Participation by all employees
Focus on boosting productivity by improving business processes
Service and Financial Excellence
Leadership
Establish a performance ethic driving a continuous improvement culture
In Meeting Customer Requirements
Customer Focus
By Doing The Right Things
Critical Results Area
Right The First Time
Error Free Performance
Home
|
About Anova
|
Anova - Patient's Choice
|
Anova Services
|
Quality Model
|
Referral Sources
Counties Covered
|
Insurances Accepted
|
Contact Us
